Patient Intake Services Specialist Twin

About the role

The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service. This is a full-time position working 9:30am-6:00pm Monday-Thursday & 8:30am-5:00pm Friday. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give Patients More Control Over Their Healthcare.

Responsibilities

• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer a high volume of inbound calls in a timely, pleasant and professional manner.
• Communicate all Pertinent Patient Information Regarding Their Call To Include appointment information, directions, check-in times, referral information, and copayments.
• Verify and document insurance information as defined by current business practices.
• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Customer service experience
• Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
• Previous Experience In a Call-center Environment Preferred

Benefits

• Comprehensive benefits package
• Medical (w/Maternity Bundle), Dental & Vision plans (for employees working 30+ hours per week)
• Tuition Reimbursement (for employees working 30+ hours per week)
• 401(k) w/ Profit Sharing
• Employee Assistance Program
• Lifetime Fitness Subsidy
• Car Rental discounts
• Home, Auto, & Pet insurance savings programs
• Sign-on bonus for select roles (payable on first paycheck with a 12-month commitment)

Working Conditions

Ability to sit for extended periods (up to 8 or more hours per day), frequent use of hands and fingers for typing, writing, and handling documents, occasional standing, walking, bending, or reaching within the office environment, ability to lift and carry office supplies or files weighing up to 20 pounds, visual acuity to read electronic and paper documents, and auditory ability to participate in phone or video calls clearly.