Patient Intake Coordinator

Location: Manitowoc, WI
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Full-Time

About the Role

Noble Community Clinics is looking for a Patient Intake Coordinator to join our team. This position plays an important role in creating a welcoming and positive patient experience while helping patients access the care and financial resources they need. As a Patient Intake Coordinator, you will support patients through registration, financial screening, insurance and demographic verification, and other front-office processes. You will work closely with patients, providers, and clinic staff to ensure information is accurate, patient flow is efficient, and each patient receives exceptional service.

Responsibilities

• Patient Registration & Financial Assistance
  • Connect with patients in person and by telephone to review financial options and available resources.
  • Complete and renew Sliding Fee Scale applications.
  • Assist patients with enrollment in Medicaid and Marketplace programs.
  • Identify patients who may benefit from financial assistance and refer them to the Financial Advocate when appropriate.
• Patient Intake & Information Management
  • Check in patients for scheduled appointments.
  • Review patient paperwork for accuracy and completeness.
  • Verify and update patient demographic and insurance information.
  • Enter and maintain accurate patient information in the electronic health record (EHR).
  • Ensure required UDS data is accurately entered into the EHR.
• Front Office Operations & Patient Flow
  • Receive and accurately process patient copayments and other payments.
  • Perform front-desk responsibilities and provide excellent customer service.
  • Monitor patient flow and ensure patients and visitors are greeted and assisted efficiently.
  • Work assigned work queues and follow established workflows.
• Quality Improvement & Data Integrity
  • Support Noble's quality improvement initiatives.
  • Maintain accurate and complete patient charts.
  • Scan and upload updated patient documents into the EHR as needed.
  • Help ensure patient information is accurate, current, and complete.
• Compliance & Organizational Responsibilities
  • Maintain patient confidentiality and comply with HIPAA requirements.
  • Follow organizational policies, procedures, and Code of Conduct.
  • Maintain regular and reliable attendance.
  • Perform other duties as assigned.

Requirements

We are looking for someone who is patient-focused, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment. The ideal candidate will be able to communicate effectively with a diverse patient population and work collaboratively with providers and other members of the care team.

Qualifications

• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to establish and maintain effective working relationships with patients, providers, coworkers, and the public.
• Strong organizational and time-management skills with the ability to meet deadlines.
• High level of attention to detail and accuracy.
• Proficiency with Microsoft Office Suite or related software.

Education & Experience

• High School Diploma or GED required.
• One year of experience working in a healthcare environment preferred.
• Certified Application Counselor (CAC) certification required within six months of hire.
• Basic Life Support (BLS) certification required.

Benefits

At Noble, we are mission-driven and community-focused. As a Federally Qualified Health Center (FQHC), we are committed to improving access to high-quality healthcare and serving the communities where we live and work. You'll have the opportunity to make a meaningful difference every day by helping patients navigate access to care and connecting them with resources that support their health and well-being.