Patient Hub Coordinator Full Time 3 PM to 3 AM

Job Summary

The position of the Patient Hub Transfer Coordinator is to be the first point of contact for all external requested transfers coming into Pipeline Health’s Hub Transfer phone line and facilitates a timely transfer based on the adherence of transfer processes and escalations. The Patient Hub Transfer Coordinator works closely with the remote Utilization Review (UR) Nurses to assure the patient meets inpatient status prior to accepting the transfer.

Essential Functions

• Obtain warm handoff with off-going shift following up immediately with any open task/transfer duties.
• Assure transfer phone line is answered immediately when a call comes in.
• Check message line after every transfer call completed to pick up voice mails timely and facilitate the request for transfer.
• Screen all transfer requests for Inpatient medical necessity and level of care needed through the remote UR Nurses to place the patient in one of Pipeline Health’s hospitals appropriately.
• Adhere to the detailed algorithm to comply with the 30-minute timeframe of notifying the facility of acceptance, with the hospital and bed assignment.
• Adhere to payor/hospital partners specific rules and requirements related to authorizations and transfers.
• Follow escalation process if any barrier to the transfer process is identified.
• Assure documentation is accurate, timely and thorough for all transfers utilizing the appropriate log(s).
• Assist with the Treatment Authorization Review (TAR) process as instructed.

Behavioral Standards

• Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.