Patient Health Advocate

How We’ll Support You

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
• Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
• Professional development: CEU and tuition reimbursement

Work Environment

Somatus offers a Hybrid Telehealth environment with a combination of remote days and visits to members’ homes.

Responsibilities

• Works under the guidance of physicians and/or a nurse care manager.
• Follow-up with health management plans and goals.
• Establish positive, supportive relationships with participants and provide feedback.
• Conduct an initial triage assessment to help align patients with the most appropriate program in accordance with program guidelines.
• Documents their activities in the care coordination platform, including care plan activities conducted.
• Engages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as:
• Address language and cultural barriers to care management and self-care.
• Coach and guide the patient to meet both personal and clinical goals.
• Schedule provider appointments on behalf of their patients.
• Accompany patients to their appointments when needed.
• Remind patients of their upcoming appointments.
• Helps patients access community and government-based services, including possibly filling out paperwork for the patient.
• Helps to teach the caregiver about symptom response plans.
• Arranges transportation.
• Facilitates closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing.
• Aids patients with enrolling to access educational videos.
• Participates in the integrated care team meetings.
• Acts as the patient advocate and support the member through their patient journey starting with initial outreach.
• Conduct telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload.
• Supports NP and RNCM care team members through facilitating in-home telehealth visits with patients.
• Utilizes motivational interviewing techniques to encourage patients to make behavioral changes.

Qualifications

• Experience working with Medicare, Medicaid or Special Needs populations.
• High school diploma or GED required.
• Medical Assistant, Licensed Practical Nurse, Engagement Specialist or Community Health Worker Experience.
• Ability to connect with people and understand the challenges they face.
• Ability to use a range of outreach methods to engage individuals and groups in diverse settings.
• Well connected to the community and resources within the community they will serve.
• Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients.
• Ability to travel throughout the assigned region and comfort with conducting home visits (50-75% same day travel).
• Great motivator
• Organized
• Coach
• Empathetic
• Outgoing / positive personality

Preferred Qualifications

• Experience working with patients with chronic and behavioral health needs.
• Associates degree or higher from an accredited college preferred.
• Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses.
• Proven experience with engaging patients in making healthy behavior changes.
• Proven skills in navigating the health systems and making necessary linkages in order to meet specific needs.
• Experience working with Electronic Medical Records and other documentation platform.