Patient Health Advocate

How We’ll Support You

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
• Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
• Professional development: CEU and tuition reimbursement

About the Role

Works under the guidance of physicians and/or a nurse care manager.

Responsibilities

• Follow-up with health management plans and goals
• Establish positive, supportive relationships with participants and provide feedback
• Conduct an initial triage assessment to help align patients with the most appropriate program in accordance with program guidelines
• Document their activities in the care coordination platform, including care plan activities conducted
• Engages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone
• Address language and cultural barriers to care management and self-care
• Coach and guide the patient to meet both personal and clinical goals
• Schedule provider appointments on behalf of their patients
• Accompany patients to their appointments when needed
• Remind patients of their upcoming appointments
• Helps patients access community and government-based services, including possibly filling out paperwork for the patient
• Helps to teach the caregiver about symptom response plans
• Arranges transportation
• Facilitates closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing
• Aids patients with enrolling to access educational videos
• Participates in the integrated care team meetings
• Acts as the patient advocate and support the member through their patient journey starting with initial outreach
• Conduct telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload
• Support NP and RNCM care team members through facilitating in home telehealth visits with patients
• Utilizes motivational interviewing techniques to encourage patients to make behavioral changes

Qualifications

• Experience working with Medicare, Medicaid or Special Needs populations
• High school diploma or GED required
• Medical Assistant, Licensed Practical Nurse, Engagement Specialist or Community Health Worker Experience
• Ability to connect with people and understand the challenges they face
• Ability to use a range of outreach methods to engage individuals and groups in diverse settings
• Well connected to the community and resources within the community they will serve
• Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients
• Ability to travel throughout the assigned region and comfort with conducting home visits (50-75% same day travel)
• Great motivator
• Organized
• Coach
• Empathetic
• Outgoing / positive personality

Preferred Qualifications

• Experience working with patients with chronic and behavioral health needs
• Associates degree or higher from an accredited college preferred
• Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses
• Proven experience with engaging patients in making healthy behavior changes
• Proven skills in navigating the health systems and making necessary linkages in order to meet specific needs
• Experience working with Electronic Medical Records and other documentation platform