PATIENT FOOD SERVICES MANAGER

Job Summary

We are seeking an experienced Patient Services Manager to lead our Patient Services team within a large acute care hospital in New York City, NY. This premier healthcare facility serves a diverse patient population and operates approximately 1,200 licensed beds, utilizing a bedside service model and pod-based service system to deliver exceptional patient-centered care.

Key Responsibilities

• Lead and oversee all patient food service operations, ensuring services align with physician orders, nutritional requirements, and patient needs.
• Recruit, train, coach, and develop Patient Services team members to promote operational excellence and high-quality service delivery.
• Ensure compliance with special diets and modified meal plans while accommodating patient preferences within prescribed dietary guidelines.
• Drive patient satisfaction initiatives and foster a culture of service excellence throughout the department.
• Maintain compliance with federal, state, and accrediting agency regulations, including HIPAA requirements, patient rights standards, and facility policies.
• Participate in and lead patient satisfaction programs, departmental meetings, and Quality Assurance/Performance Improvement (QAPI) initiatives to support continuous improvement.

Qualifications

• Aceessory degree with at least one year of experience in food service, healthcare hospitality, nutrition services, or a related field; or a bachelor’s degree in Food Service Management, Nutrition, Hospitality Management, or a related discipline.
• Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) credential preferred.
• Minimum one year of food service management experience, preferably within an acute care hospital environment.
• ServSafe® certification preferred.
• Strong proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.
• Excellent leadership, communication, and customer service skills with a commitment to enhancing the patient experience.