Patient Food & Hospitality Attendant

Position Summary

The Patient Food & Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.

Responsibilities

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient
• Responsible for arranging trays on delivery cart and logging delivery times
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time
• Responsible for collection of money for guest trays and the logging of money with the diet office
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Captures and coordinates tray delivery with the expeditor and with the diet office when necessary
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness
• Makes sure to monitor patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards
• Accurately takes and checks patient menus according to physician diet orders
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion
• Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office

Qualifications

• Ability to read and recognize similarities and differences between words and between series of numbers
• Ability to write simple correspondence
• Ability to respond to common inquiries or complaints from customers
• Experience in customer service within the food industry highly preferred

Schedule Requirements

We are seeking full availability during the days of the week as well as weekends. The schedule will be 8-hour shifts between the hours of 7am - 10pm.