Patient Flow Specialist - Patient Flow Center - FT - 3rd Shift

About the role

The Reservation Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers. Bed assignments are communicated to the originating and destination department via computer systems and telephone. In an effort to provide customer satisfaction, the Reservation Specialist accurately listens and responds appropriately to requests from patients, physicians, nursing departments, and co-workers. To ensure patients are assigned rooms in an expedient manner, the Reservation Specialist utilizes all critical resources within the organization to expedite this process. The Reservation Specialist ensures paperwork and computer entry are checked for accuracy and continually enhances their knowledge regarding processes.

Responsibilities

• Communicate bed assignments to originating and destination departments via computer systems and telephone.
• Accurately listen and respond appropriately to requests from patients, physicians, nursing departments, and co-workers.
• Utilize all critical resources within the organization to expedite patient room assignments.
• Ensure paperwork and computer entry are checked for accuracy.
• Continually enhance knowledge regarding processes.
• Give high priority to customer service and customer satisfaction.

Requirements

• High school/GED required.
• Post-secondary education desired.
• Medical office/secretary experience preferred.
• Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population.
• Exhibits diplomacy and time management skills.
• Demonstrates efficiency and organizational skills with the ability to do more than one task at a time.
• Ability to use multi-line telephones.
• Computer skills required; Word and Excel preferred, and email.
• Medical terminology preferred.

Qualifications

• Minimum Knowledge, Skills and Experience required:
• Education: High school/GED required. Post-secondary education desired.
• Experience: Medical office/secretary experience preferred.
• Additional Skills/Abilities: Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population. Exhibits diplomacy and time management skills. Demonstrates efficiency and organizational skills with the ability to do more than one task at a time. Ability to use multi-line telephones. Computer skills required; Word and Excel preferred, and email. Medical terminology preferred.

Skills

• Customer service skills.
• Time management skills.
• Organizational skills.
• Telecommunications skills.
• Computer skills (Word, Excel).
• Medical terminology knowledge.

Benefits

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Pay

Commensurate with experience.

Schedule

Weekends, holidays, and on-call as scheduled.