Patient Financial Services SBO Manager

Net2Source Inc. is a global leader in workforce solutions, recognized for 300% growth in the past three years. We operate in 32 countries with a team of 5,500+, bridging the talent gap with precision—Right Talent. Right Time. Right Place.

About the role

Responsible for directing, coordinating, and planning staff for Epic Single Business Office (SBO) functions. Manages cash application and customer service activities for all hospital entities (Medical Center, employed physicians, Medical Group, Wellness Centers, and Occupational Health).

Responsibilities for the Customer Service Team include efficient and accurate patient billing and collections, financial counseling, vendor processes, and reconciliation of patient accounts, along with other associated treasury functions. Responsibilities for the Cash Management team include oversight of posting, balancing, and reconciling daily cash activities, as well as researching missing payments and remittances. Must work collaboratively with hospital departments to resolve patient complaints and ensure compliant billing. Adhere to internal controls for applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.

Responsibilities

• Supervises the assigned team and team members engaged in the department, including interviewing, hiring, performance evaluation, training, and disciplining all system support personnel.
• Delegates tasks as determined appropriate and provides a goal-oriented work environment, establishing clear and concise work procedures and expectations.
• Develops and plans goals and objectives for the department with the PFS Leadership Team.
• Completes monthly rounding on direct reports; maintains individual rounding logs and stop light reports to facilitate communication.
• Promotes employee engagement for individual teams and the department, striving for continuous improvement.
• Reviews quality assurance results with staff, providing education/training to address opportunities for improvement.
• Contributes to the development of education materials for new hire and annual training competencies.
• Ensures career development, providing staff with the knowledge and tools to be successful, identifying top performers, and directing work toward their strengths.
• Manages Billing Support functions, including administration of uncompensated care and bad debt programs.
• Provides oversight of private pay collections and monitors self-pay collection agency performance, communicating issues as needed.
• Oversees the Financial Counseling process and Customer Service Team.
• Monitors all Medical Center self-pay credit balances and reviews/responds to patient complaints and legal documents following appropriate customer service and internal policies.
• Manages Cash Application functions for all payors, Medical Center, and employed physician revenue.
• Oversees the processing of refunds on credit balances and unidentified payment resolution.
• Identifies opportunities for improvement related to automating cash application processes.
• Supervises the deposit of non-AR checks on site to PNC and posting in INFOR.
• Prepares performance reports and distributes them to monitor and evaluate the effectiveness of individual teams.
• Implements appropriate plans of action to improve performance when benchmarks/goals are not being met.
• Reviews all requests for system changes to determine the impact on processes under the position’s span of control.
• Ensures supporting research and documentation for change requests are accurate and properly validated.
• Implements and adheres to internal controls for applicable state/federal laws and program requirements of accreditation agencies.
• Conducts meetings periodically or as needed to maintain efficient and effective operation of department personnel.
• Participates in meetings and committees related to functions and represents the department as necessary.
• Performs all other duties as assigned within the scope and range of job responsibilities.

Requirements

• Bachelor’s Degree in Business or related field. In lieu of a bachelor’s degree, will accept a High School Diploma or GED with eight (8) years of Revenue Cycle Progressive leadership experience (four years of experience for a verified associate’s degree).
• Five years in patient accounting, third-party reimbursement, or related field, including a minimum of three (3) years of experience in a supervisor or leadership role.
• Experience in treasury management.

Preferred Qualifications

• Seven years in patient accounting, third-party reimbursement, or related field, including a minimum of five (5) years of experience in a supervisor or leadership role.

Pay

$82,950.40 - $128,564.80 yearly

Schedule

Days, Full Time

Benefits

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Benefits include work-life balance, professional growth opportunities, and a collaborative culture where your ideas matter.

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all.