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Jobs · Healthcare · Arizona

Patient Financial Services Representative Primary Care

Banner Health · Sun City West, AZ · 1 mo ago
On-siteHealthcareFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, privacy, etc). Must not create sections with filler like "commensurate with experience". Must not invent. We need to parse the posting. Key info: - Primary City/State: Sun City West, Arizona - Department Name: SCW-PC6-Clinic - Work Shift: Day - Job Category: Revenue Cycle - Role description: "Step into a rewarding Patient Financial Services role where you'll support a dynamic team of providers. As the financial navigator for our patients, you'll manage the complete registration, check-in, and check-out process while providing clear guidance on insurance coverage, referrals, and authorizations. You'll serve as a trusted advisor, helping patients understand their financial responsibility and maximizing reimbursement efforts through expert insurance verification and collections. This role combines essential administrative skills—including appointment scheduling, point-of-service posting, and compliance management—with meaningful patient interaction that directly impacts their healthcare journey. If you're detail-oriented and want to use your financial services expertise to support patients pursuing better health, this position offers the perfect blend of purpose and professional growth." - Location: "14416 W Meeker Blvd Bldg C # 200 Sun City West" - Hours: "8:30am-5:00PM" - About Banner Medical Group description: "At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care." - Position Summary: "This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines." - Core Functions: list of bullet points (we need to turn into
  • ). Let's extract each bullet: - Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. - Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. - Assists in obtaining or validating pre-certification, referrals, and authorizations - Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. - Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. - Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. - Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. - Schedules office visits and procedures within the medical practice(s) and external practices as necessary. - Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. - Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. - Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. - Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS. - Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. - Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. - Works independently under regular supervision and follows structured work routines. - Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. - This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. - Primary external customers include patients and their families, physician office staff and third party payors. - Minimum Qualifications: - High school diploma/GED or equivalent working knowledge. - Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. - Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. - Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. - Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. - Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. - An Arizona Criminal History Affidavit must be signed upon hire. - Preferred Qualifications: - Work experience with the Company’s systems and processes is preferred. - Previous cash collections experience is preferred. - Additional Related Education And/or Experience Preferred - EEO Statement etc to remove. - Benefits, Pay, Schedule: Not explicitly mentioned besides hours (8:30am-5:00PM). That's schedule info. So we can include a Schedule section with that. Benefits not mentioned, so omit. Pay not mentioned, omit. We need sections: About the role (maybe combine initial paragraph and location?), Responsibilities (maybe core functions), Requirements (minimum qualifications), Qualifications (preferred qualifications?), Skills (maybe from qualifications?), but we must not create thin sections. We need to decide which sections to include based on content. We have: - About the role: we have introductory paragraph describing role, plus location and hours maybe. Could be About the role. - Responsibilities: core functions list. - Requirements: minimum qualifications. - Qualifications: preferred qualifications (maybe separate from Requirements). Could combine as Qualifications. - Skills: maybe we can extract skills from qualifications (strong interpersonal, oral, written communication, office software). But we could also put those under Requirements or Qualifications. Since we need to avoid thin sections, maybe we combine skills into Requirements or Qualifications. But the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only those with real content. We have content for About the role, Responsibilities, Requirements, Qualifications (preferred), Schedule. Skills maybe we can pull out from qualifications but we could also put them under Requirements (since they are requirements). However we already have Requirements for minimum qualifications; we could add a Skills section for specific skills like interpersonal communication, office software. But that might be thin. Better to incorporate skills into Requirements or Qualifications. Since we need to avoid thin sections, we can omit Skills heading if not enough distinct content. But we have explicit skill requirements: strong interpersonal, oral, written communication; strong knowledge of office software. That's enough for a Skills section maybe. But we also have other qualifications like experience, ability to manage multiple tasks, etc. Those could be under Requirements. Let's decide: - About the role: intro paragraph + location + hours? Actually location and hours could be separate but we can include in About the role. - Responsibilities: core functions list. - Requirements: minimum qualifications (education, experience, ability to multitask, communication skills, office software knowledge, fingerprint clearance, affidavit). That's substantive. - Qualifications: preferred qualifications (experience with company systems, cash collections experience, additional education/experience). That's also substantive. - Skills: maybe we can separate communication and office software skills. But we already included communication and office software in Requirements; could duplicate. Better to not duplicate. So we could omit Skills. - Schedule: hours (8:30am-5:00PM). That's specific. - Benefits: none. - Pay: none. Thus output sections: About the role, Responsibilities, Requirements, Qualifications, Schedule. Check if any other sections like "Benefits" maybe implied? Not given. Now format:

    About the role

    ... (intro paragraph plus location and hours? maybe separate location/hours in same paragraph). We'll include location and hours as part of About the role. We must not repeat job title. The job title is not given explicitly but we can ignore. We need to preserve all substantive info: include department name, work shift, job category? Those are metadata; we could fold into About the role paragraph. Eg: "Primary City/State: Sun City West, Arizona; Department Name: SCW-PC6-Clinic; Work Shift: Day; Job Category: Revenue Cycle". That's substantive. Should we include? Yes, preserve all substantive information. So include those details. Thus About the role paragraph: combine the introductory marketing paragraph plus location/department/shift/category plus location address and hours. Let's craft:

    Step into a rewarding Patient Financial Services role where you'll support a dynamic team of providers. As the financial navigator for our patients, you'll manage the complete registration, check-in, and check-out process while providing clear guidance on insurance coverage, referrals, and authorizations. You'll serve as a trusted advisor, helping patients understand their financial responsibility and maximizing reimbursement efforts through expert insurance verification and collections. This role combines essential administrative skills—including appointment scheduling, point-of-service posting, and compliance management—with meaningful patient interaction that directly impacts their healthcare journey. If you're detail-oriented and want to use your financial services expertise to support patients pursuing better health, this position offers the perfect blend of purpose and professional growth. Primary City/State: Sun City West, Arizona; Department Name: SCW-PC6-Clinic; Work Shift: Day; Job Category: Revenue Cycle. LOCATION: 14416 W Meeker Blvd Bldg C # 200 Sun City West. HOURS: 8:30am-5:00PM.

    Now Responsibilities: we need
    • for each core function bullet. We'll copy each bullet as is. We must ensure we don't include boilerplate like "EEO Statement". Already removed. Now Requirements:
      • for each minimum qualification bullet. List: - High school diploma/GED or equivalent working knowledge. - Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. - Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. - Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. - Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. - Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. - An Arizona Criminal History Affidavit must be signed upon hire. Now Qualifications (preferred): list: - Work experience with the Company’s systems and processes is preferred. - Previous cash collections experience is preferred. - Additional Related Education And/or Experience Preferred Note: The last is vague but it's still content. It's not filler like "comm

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