Patient Financial Services Representative I

SSM Health · Missouri, United States · 1 wk ago

RemoteRemoteHealthcareFull-time

Monday-Friday 6am - 2:30pm or 7am - 3:30pm

Remote - reside in MO, IL, OK, or WI

Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
Educates patient regarding financial assistance programs when appropriate.
Obtains patient demographic information and requests financial responsibility from the patient.
Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
Validates Master Patient Index according to departmental policy.
Interprets physician orders.
Performs other duties as assigned.

High School diploma/GED or 10 years of work experience

No experience required

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication.
Able to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Patient Financial Escalations

Day Shift (United States of America)

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