Patient Financial Services Representative
About the role
The Patient Financial Services Representative at UP Health System - Marquette supports patients and community members interfacing with the hospital and clinics. Our goal is to empower a diverse and determined workforce to drive quality, scalability, and significant impact.
Responsibilities
- Interprets and explains charges, services, and hospital policy regarding payment of bills to patients and their families.
- Bills third parties in accordance with standard procedures.
- Maintains departmental records, reports, and files.
- Provides information to patients/families in a manner that considers safety, comfort, privacy, and therapeutic environment.
- Maintains a strict sense of accountability.
Requirements
- Minimum Education: High school diploma or equivalent.
- Years of Relevant Experience: May be substituted for required education.
- Required Skills: Critical thinking skills, decisive judgment, ability to work with minimal supervision, stress management, and understanding of CPT and/or ICD10 coding (preferred).
- Minimum Work Experience: 1 year related experience; 3 years in hospital/physician setting preferred.
Qualifications
- High school diploma or equivalent.
- May substitute years of relevant experience for required education.
- Required skills: Critical thinking, decisive judgment, minimal supervision, stress management, and CPT/ICD10 coding (preferred).
- Minimum work experience: 1 year related experience; 3 years in hospital/physician setting preferred.
Benefits
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees.
- Competitive Paid Time Off.
- Employee Assistance Program (mental, physical, and financial wellness assistance).
- Tuition Reimbursement/Assistance for qualified applicants.
- And much more...
About Us
UP Health System - Marquette is a 222-bed hospital in Marquette, MI, with the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We offer outreach programs like health and safety fairs, health screenings for the entire family, and more to keep our community healthy. Marquette, known for its fascinating history, rural landscape, abundant recreational opportunities, and welcoming people, is a unique place to live and work.
How You'll Contribute
The Patient Financial Services Representative coordinates all financial aspects of the patient's hospitalization and/or office visits. This involves interpreting and explaining charges, services, and hospital policy regarding payment of bills, billing third parties, maintaining departmental records, reports, and files, providing information to patients/families, and maintaining a strict sense of accountability.