Patient Financial Services Representative I

About the role

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. This is a remote‑eligible position; candidates must reside in MO, IL, OK, or WI (MO and IL regions preferred).

Responsibilities

• Assists patients in understanding their insurance benefits including co‑payment, deductible and co‑insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third‑party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries received via telephone, mail or walk‑in within an established time frame.
• Validates Master Patient Index according to departmental policy.
• Interprets physician orders.
• Performs other duties as assigned.

Requirements

• Education: High school diploma/GED or 10 years of work experience.
• Experience: No experience required.
• Physical requirements: Frequent lifting/carrying and pushing/pulling objects 0‑25 lbs; frequent sitting, standing, walking, reaching, repetitive foot/leg and hand/arm movements; frequent use of vision and depth perception (near ≤20 in, far ≥20 ft) and color discrimination; frequent hearing and speech for oral communication; ability to hear alarms; frequent keyboard use/data entry; occasional bending, stooping, kneeling, squatting, twisting, gripping; occasional lifting/carrying and pushing/pulling 25‑50 lbs; rare climbing.
• Required professional license or certifications: None.

Qualifications

Ideal candidate has EHR, Healthcare, and Call Center experience and excellent Customer Service and computer skills.

Schedule

Monday‑Friday, 8:30 am – 5:00 pm; Day Shift; Scheduled weekly hours: 40.

Department: 8701370033 Patient Financial Customer Service