Patient Financial Services Clerk

About the Role

Under the direction of the Revenue Cycle Supervisor, this position provides support in a multitude of areas within the Patient Financial Services Department.

Responsibilities

• Performs a wide range of clerical functions including department reception, filing, mail receipt and distribution, department reporting, copying functions, etc.
• Ensures that department equipment (including fax and copy machines) are operational and serviced as necessary.
• Maintains adequate department supplies and other inventory as appropriate.
• Supports department with various secretarial functions including basic to mid-level correspondence. May be responsible for meeting agenda/minutes and distribution.
• Operates switchboard to connect, hold, transfer, and disconnect telephone calls.
• Determines nature of inquiries and provides general information.
• Carries out other clerical, secretarial, or receptionist duties as required (e.g., keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard.
• Gathers, sorts, and distributes all incoming mail in a timely and accurate manner to all departments; researches mail recipients through the hospital database when necessary.
• Sorts and prepares PFS EOB/remittance mail to deliver to the PFS Cash Team.
• Sorts and batches PFS Correspondence to be scanned, researching patient accounts when needed.
• Posts and prepares all outgoing mail daily, including bulk mailings.
• Updates mailing/postage equipment with postage funds.
• Maintains and orders supplies for mail/postage as required.
• Responds to collection agency correspondences and agency assignment paperwork.
• May review returned mail to skip trace.
• Processes bankruptcy and probate accounts.
• Evaluates patient eligibility for financial assistance and processes applications.
• Maintains a basic understanding and knowledge of health insurance plans, policies, and procedures.
• May maintain various appointment calendars including those for department meeting rooms.
• Schedules meetings as requested.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• One year of experience in a hospital or healthcare facility preferred.
• Six months of previous experience in Patient Financial Services.
• Excellent customer service and verbal communication skills.
• Strong organizational skills.
• Proficiency with Microsoft Office software (Outlook, Word, Excel).
• Discretion and ability to maintain confidentiality.
• Good problem-solving skills, ability to follow directions, and take instruction.
• Flexibility, and ability to multi-task and meet deadlines.

Pay

$20.00 - $27.50 per hour.

Schedule

Full-Time.