Patient Financial Services, Associate - Self-Pay Collection

Position Summary

Under the direction of the Patient Financial Services Team Lead, Assistant Director of Patient Financial Services, and/or AVP of Revenue Cycle, the Patient Financial Services (PFS) Associate – Self Pay Collections is responsible for the accurate and timely management of assigned self-pay and patient-responsible accounts to ensure appropriate resolution, compliance, and cash recovery.

Job Duties & Essential Functions

• Reviews and works assigned patient accounts, including high-dollar and complex balances, to facilitate timely payment through billing, follow-up, financial assistance screening, and collection workflows.
• Maintains complete and accurate documentation of all account activity, patient interactions, financial determinations, and collection actions within the patient accounting systems to support transparency, audit readiness, and continuity of account management.
• Informs patients of balances, billing outcomes, financial assistance options, and collection processes while maintaining confidentiality and compliance with hospital standards.
• Identifies and escalates complex account issues, collection challenges, recurring trends, and workflow barriers, and communicates findings and recommendations to leadership.

Required Qualifications

• A minimum of a High School diploma or GED.
• Minimum of 5 years’ prior healthcare billing experience and knowledge of medical terminology.
• Knowledge of Word and Excel applications.
• Ability to adapt to system changes, manage heavy call volume, be a self-starter, organized, and detail-oriented.

Preferred Qualifications

• College degree and/or certifications in billing and coding.
• Bilingual, English and Spanish.