Patient Financial Representative - Collections / Accounts Receivables

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

About the role

The Patient Financial Representative II is responsible for performing a variety of patient accounting functions with a strong focus on collections, accounts receivable follow-up, claim resolution, and cash posting activities. This role works to ensure timely reimbursement by reviewing outstanding accounts, resolving billing issues, and following up with insurance carriers and patients regarding claim status and outstanding balances.

• Billing, collections, customer service, and cash applications
• Documenting patient account activity
• Responding to customer billing inquiries
• Posting payments
• Implementing billing guideline changes
• Identifying payer-specific trends
• Applying federal and state guidelines to collection efforts
• Interpreting and following up on Explanation of Benefits (EOBs)
• Reviewing claims through payer portals
• Communicating with insurance providers and patients regarding billing and claims
• Inventorying supplies
• Reporting and tracking equipment maintenance
• Other duties as assigned

Requirements

• High School Diploma or GED equivalent
• Two (2) years of Patient Accounts experience or Two (2) years of experience in a related field

Qualifications

Preferred:

• Accounts Receivable and Collections experience within Patient Accounts, Revenue Cycle, Medical Billing, or Healthcare Collections
• Customer service skills
• Administrative and clerical skills
• Organizational skills and attention to detail
• Knowledge of regulatory standards appropriate to the position
• Medical terminology knowledge and understanding
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Computer skills appropriate to the position
• Experience working payer portals, insurance follow-up, claim resolution, and cash posting

Schedule

• Full-Time
• Monday through Friday
• 8:00 AM - 4:30 PM

This is a fully remote position. Candidates must reside in Florida.

Benefits

• Competitive total rewards package, including medical, dental, and vision benefits
• Paid Time Off (PTO)
• Tuition Assistance
• 401(k) Match and Additional Annual Employer Contribution
• Annual Performance Appraisals and Team Award Bonus Opportunities
• Family Resources and Wellness Programs
• Community Perks and Employee Discounts
• Career Growth and Development Opportunities