Patient Accounts Receivable Representative

About the role

CCRM Fertility operates within the fertility treatment and research industry, addressing challenges in IVF, fertility testing, egg freezing, preimplantation genetic testing, third-party reproduction, and egg donation. The organization focuses on advancing reproductive science and providing specialized fertility services to help families grow.

The PATIENT ACCOUNTS RECEIVABLE REPRESENTATIVE is responsible for managing patient accounts receivable processes to ensure timely and accurate payment collections from insurance providers. This role contributes to the financial stability and growth of the program by minimizing outstanding receivables and maintaining efficient revenue flow. It also supports positive interactions with patients and vendors through professional communication.

Responsibilities

• Respond to patient inquiries regarding insurance, account status, and billing
• Record all patient interactions and account updates for team follow-up
• Ensure patient statement balances are current and process insurance payments
• Coordinate billing for insurance-covered procedures according to policy
• Complete appeals and submit documentation for reimbursement issues or denials
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Minimum 1 year experience in insurance reconciliation and working with insurance providers
• Preferred experience in reproductive medicine or women’s health
• Preferred prior experience with insurance calls and EIVF system
• Ability to work weekends, evenings, and holidays on a rotating basis

Benefits

• Generous paid time off and paid holidays
• Medical, dental, and vision insurance
• Health benefits eligibility starting the first day of the month following start date
• 401(k) plan with company match after two months of service
• Basic and supplemental life insurance
• Employee assistance program
• Short-term disability
• Flexible spending accounts including dependent care and commuter benefits
• Health savings account
• Paid family medical leave after one year
• Supplemental insurance options (critical illness, hospital indemnity, accident)
• Professional development and training opportunities
• Bonus potential
• Overtime pay and holiday differential pay
• Weekend shift differential pay