Patient Financial Navigator - Cox Medical Center Branson

Patient Financial Navigator

Facility Cox Medical Center
Branson, Missouri, United States of America, 65616

About the role

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, five ERs, and over 80 clinics. CoxHealth has earned numerous honors for workplace excellence, including being named one of Modern Healthcare’s Best Places to Work five times.

Responsibilities

• Evaluate the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity.
• Determine eligibility for financial assistance or any available payer/assistance source and provide necessary assistance to enroll in available government programs or other assistance.
• Answer questions of patients and family members regarding their insurance, verify insurance coverage and eligibility, and provide estimates of financial responsibility.
• Liaison with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and act as an advocate for the patient in resolving patient liability.

Requirements

• Required: High school diploma or equivalent
• Preferred: One year of advanced education or special training
• Required: 1-2 years customer service experience, preferably in healthcare or insurance industry

Qualifications

• Excellent verbal and written communication skills
• Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
• Able to work effectively independently and collaboratively with a team
• Self-starter
• Critical thinking skills required
• Proficient in using computers and computer systems including Microsoft Word and Excel
• Ability to multi-task and have attention to detail
• Familiar with the insurance industry and collection process

Skills

• Excellent verbal and written communication skills
• Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
• Able to work effectively independently and collaboratively with a team
• Self-starter
• Critical thinking skills required
• Proficient in using computers and computer systems including Microsoft Word and Excel
• Ability to multi-task and have attention to detail
• Familiar with the insurance industry and collection process

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth