Patient Financial Counselor

About the role

This role is onsite. Make a meaningful difference in patients' healthcare journeys while building your career with Swedish Health. At Swedish Health, we believe every patient deserves compassionate support and clear guidance throughout their healthcare experience. As a Patient Financial Counselor, you will play a critical role in helping patients understand their financial responsibilities, navigate payment options, and access the resources they need with confidence and dignity. In this highly visible role, you will serve as a trusted resource for patients, families, physicians, and care teams by coordinating all aspects of financial obligations for private-pay patients. Through exceptional customer service and proactive problem-solving, you will help create a positive experience that supports both patient satisfaction and organizational excellence.

Providence's strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. Providence employs 120,000 caregivers across over 50 hospitals, over 1,000 clinics, and a full range of health and social services in Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington, continuing a more than 100‑year tradition of serving the poor and vulnerable.

Responsibilities

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts
• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care
• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies
• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions
• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively
• Build positive relationships with patients and families by providing empathetic, customer-centered support
• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Qualifications

• Associate's Degree --or-- additional experience may be substituted for no degree
• 3 years experience in patient financial services or medical billing in a hospital business office --or-- 5 years of experience without degree

Benefits

• Mission-driven culture focused on compassionate, patient-centered care
• Opportunities for professional growth, development, and career advancement
• Collaborative teams that value innovation, inclusion, and continuous learning
• Comprehensive benefits designed to support your health, well-being, and financial future
• Chance to make a meaningful impact on patients and families every day
• Convenient downtown Seattle location with access to public transportation, dining, and cultural amenities
• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources
• Providence Swedish caregivers are not simply valued – they’re invaluable
• Your voice matters; empowerment to inspire and retain the best people

Pay

Pay range: $23.39 - $35.78 per hour (base pay; additional compensation may be available for shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities).

Schedule

Full time; multiple shifts available.