Patient Financial Counselor

Responsibilities

• Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
• Determine patient financial ability to pay.
• Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
• Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
• Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
• Set up, maintain and edit payment arrangements on account when established.
• Refer patients as appropriate to outside social services organizations.
• Properly documents all account activity in Patient Management and Electronic Medical Record systems.
• Aid patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
• Answer patient calls and requests promptly and efficiently.
• Return all messages within 24 hours.
• Assist patient balance collectors with Inbound call volume.
• Maintain patient confidentiality at all times.
• Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting.
• Radiation Oncology/Proton experience a plus.
• Expertise in insurance policies and regulations related to medical billing.

Skills

Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

About the role

This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.