Patient Financial Counselor

Job Description

Ongoing upkeep of patient demographics, insurance information, & applicable consents
Ensures all current information is documented in MosaiQ
Meets with patients during their initial physician consult
Discusses their comprehensive financial responsibility based on their benefits
Ensures patients understand their financial responsibility & options to pay
Assists the Patient Access Manager & relevant departments with monthly reports
Verifies outstanding patient balances are truly patient financial responsibility
Assists patients with any inquiries about insurance, billing concerns, or questions arising from correspondence received.

Essential Functions

• Informs patient of payment policy
• Covers coordination arrangements for patients needing financial assistance
• Completes summary of payment options for patients
• Refers patients to Patient Liaison who meet the eligibility requirements to apply for Medicaid.

Qualifications

• High school diploma or equivalent
• Minimum of 3 years medical customer service required
• Must possess strong organizational and communication skills, and the ability to handle multi-task assignments.
• Independent thinker, self-starter with good troubleshooting skills needed.