Patient Financial Counselor

About the role

As a Financial Counselor, you will review the Financial Clearance Worklist daily, visit in-house patients, collect estimated patient liability amounts, explain all financial information and responsibilities, and work closely with outside agencies to ensure patients' financial coverage.

Responsibilities

• Follow AIDET guidelines in all interactions with patients.
• Visit all uninsured in-house patients in conjunction with the Medicaid Eligibility Staff.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily; follow up with case management and insurance verification departments as appropriate.
• Follow all guidelines set forth in the Cash Handling policy.
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and coordinate with Medicaid Eligibility Staff to help patients with financial applications.
• Contact patient employers, if necessary, for verification of employment, premium status, or babies being added to policies; escalate concerns to Patient Access Manager/Supervisor.
• Enter pertinent insurance information into the HIS system (e.g., Meditech).
• Enter appropriate notes for all patient encounters.
• Maintain a professional image and implement excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up with patients for necessary signatures if incomplete at the time of hospitalization.

Requirements

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Benefits

HCA Florida JFK North Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.