Patient Financial Counselor

Schedule

Monday - Friday 5:15am-1:45pm

About the role

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Financial Counselor today with Mountain View Hospital.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients
• Collect estimated patient liability amounts
• Explain all financial information, responsibilities and work closely with outside agencies to ensure patient’s financial coverage
• Follow AIDET guidelines in all interactions with the patient
• Demonstrate excellent customer service
• In conjunction with the Medicaid Eligibility Staff, visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follow all guidelines set forth in the Cash Handling policy
• Utilize eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and, in coordination with the Medicaid Eligibility Staff, assist patients with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, and babies being added to policies
• Escalate any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e., Meditech)