Patient Financial Coordinator

The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, supporting over 2,500 older adults annually through innovative programs rooted in Jewish values of compassion, community, and excellence. Our continuum of care includes assisted living, memory care, long-term skilled nursing, short-term rehabilitation, and an acute geriatric psychiatric unit. We foster an inclusive culture where 950 team members of diverse backgrounds work together in shared purpose.

About the role

The Patient Financial Coordinator supports the financial clearance and assistance process for patients and residents, including insurance verification, financial assessments, payment coordination, and financial assistance programs. This role works closely with patients, families, and internal teams to ensure accurate financial information, appropriate reimbursement, and a positive patient experience while maintaining compliance with organizational policies and regulatory requirements.

Responsibilities

• Conduct comprehensive financial assessments prior to patient admission to evaluate financial risk, including insurance eligibility and verification.
• Upload and enter all required financial documents, insurance, and identifiers into PCC once the patient is accepted by the facility.
• Re-verify eligibility and insurance for transitional patients from short-term care (STC) to long-term care (LTC); notify and collaborate with the Authorization Coordinator for any authorization or leave of absence (LOA).
• Collect patient responsibility from current patients/residents to mitigate accrued balances.
• Develop payment solutions that support patients while ensuring compliance with organizational policies and regulatory requirements.
• Exercise independent judgment in evaluating patient eligibility for financial assistance and reimbursement programs.
• Assist patients in completing Medicaid, Charity Care, and other financial assistance applications, including gathering required documentation.
• Monitor Medicaid application status and provide follow-up through final eligibility determination; resolve eligibility issues and assist with appeals as needed.
• Prepare federally compliant Good Faith Estimates for uninsured and self-pay patients.
• Ensure compliance with the No Surprises Act, CMS regulations, HIPAA, Price Transparency requirements, and other applicable federal and state regulations.
• Maintain current knowledge of CMS regulations, Medicaid eligibility requirements, Hospital Charity Care regulations, No Surprises Act, Good Faith Estimate requirements, and Price Transparency regulations.
• Maintain complete, accurate, and timely documentation within applicable systems.
• Provide compassionate, high-quality customer service while assisting patients through complex financial situations.
• Serve as a resource to Patient Access, Referrals, Scheduling, and other internal departments regarding financial assistance processes.
• Train and mentor new Financial Specialists as assigned.
• Participate in quality improvement initiatives and recommend process enhancements to improve operational efficiency and the patient experience.
• Analyze financial assistance trends and contribute to reimbursement optimization and reduction of uncompensated care.
• Maintain established productivity, quality, and performance standards.
• Perform other duties as assigned.

Requirements

• 3 years of healthcare experience, specializing in eligibility, insurance verification, and coordination of benefits (COB); experience in skilled nursing facilities (SNF) preferred.
• Knowledge of HIPAA, Good Faith Estimates (GFE), Price Transparency, No Surprises Act, Financial Assistance (including Charity Care), and HCAI preferred.
• Working knowledge of PCC software preferred.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to bend, reach, stoop, or perform repetitive motions.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 403(b) Retirement Plan.
• Paid Time Off (PTO).
• Tuition Reimbursement.
• Commuter Benefits.
• Weekday Shuttle Service to and from Glen Park BART Station.

Pay

$28.85 - $33.65 per hour

Schedule

• Full-Time, 40 hours per week.
• Shift: Day.
• Days Off: Saturday & Sunday.
• Working Days: Monday through Friday.