Patient Financial Associate 1, Admitting - FCH, $1000 Bonus, FT, 08A-8:30P

Sign-On Bonus: Up to $1,000

About the role

Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.

Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Responsibilities

• Complete varied duties to support the revenue cycle, compliance, and patient experience in registration, financial screening, verification, and patient throughput
• Meet individual collection goals
• Maintain close working relationships with clinical team members to ensure seamless and positive patient and caregiver experiences
• Work as essential staff during weekends, holidays, and disastrous events
• Present and explain legal, ethical, and compliance-related documents to patients during registration

Requirements

• High School Diploma, Certificate, GED, Training, or Experience
• Complete and pass the Patient Access training course
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service
• Ability to perform basic mathematical calculations
• Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal communication skills
• Ability to multitask and have an agile mindset

Associates Degree preferred. In lieu of degree and/or experience, a highly motivated individual that can satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.

Desired Skills

• Knowledge of healthcare regulatory guidelines (e.g., HIPAA, AHCA, EMTALA)
• Understanding of insurance contracts, collections, authorizations, and pre-certifications
• Proficiency in Microsoft Office products and EMR applications
• Knowledge of medical terminology
• Bilingual (English/Spanish or English/Creole) preferred

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour depending on experience.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support
• Comprehensive health and wellness resources
• Wellness program that can help eliminate medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers while making a meaningful impact every day.