Patient Financial Analyst, Revenue Cycle, FT, 8A-4:30P

About Us

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

Responsibilities

• Validate patient’s identity to comply with HIPAA Regulations.
• Analyze patient balances, review services billed, and validate correct patient/insurance and demographic information.
• Identify customer’s concerns and assist with resolution, including follow-up with other departments throughout BHSF (e.g., Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO, and Claims Management Department).
• Answer all incoming calls through the Interactive Voice Response System from patients, attorneys, internal and external customers for all BHSF facilities and document all actions taken in the SMS/Invision System.
• Apply knowledge of Managed Care Contracts to submit contractual adjustments on accounts as necessary.
• Utilize available system resources to resolve patient issues promptly.
• Process, document, and work all incoming patient mail within a 7-10 day window.

Requirements

• High School diploma, GED, or equivalent certification/experience.
• 3 years of customer service experience in a healthcare setting, specifically in a call center environment.
• Working knowledge and understanding of medical terminology, Revenue Codes, DRG guidelines, ICD-9, CPT-4, Modifiers & HCPC codes, HIPAA, and statutory regulations.
• Proficiency with online verifications (Avality), Microsoft systems (Word, Excel, PowerPoint, Access), Vista Hipath Pro-Center Agile, and internet navigation.
• Detail-oriented, strong problem-solving skills, and good math, writing, and interpersonal abilities.
• Ability to handle difficult callers in a high call volume setting and multitask under pressure to meet deadlines.
• Bilingual preferred.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources beyond traditional benefits.
• Wellness program that can help eliminate medical plan deductibles, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $18.32 - $23.82 per hour, depending on experience.