Patient Financial Access Specialist

About the role

The Patient Financial Access Specialist - OP is responsible for all Patient Financial Access Facilitator functions and responsibilities, as well as providing support with complex scheduling in more than one outpatient service area. This role involves accurate patient identification, updating patient demographic and financial information, and coordinating appointments and procedures.

Responsibilities

• Schedules patient follow-up physician appointments in the appropriate scheduling system using guidelines and requirements identified within the system.
• Demonstrates a solid understanding of the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account.
• Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time-sensitive appointment types.
• Coordinates and supports tasks related to patient appointment scheduling.
• Independently optimizes time related to patient appointment scheduling.
• Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior.
• Works with the clinical staff to maintain Epic Templates for various locations.
• Reviews and updates all training materials and provides training to other staff members.

Requirements

• High school diploma or GED required. Associate degree preferred.
• Two to three years' work experience in a customer service environment, preferably in hospital/physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements.
• Self-directed, well-organized, and exhibits team-oriented skills with the ability and desire to educate and advocate for patients and their families.
• Must be able to multitask and reprioritize in response to fluctuations in volume.
• Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs.
• Demonstrated proficiency in understanding registration work queues that affect workflow.
• Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines.

Qualifications

• Intermediate computer skills and the ability to adapt to various programs/systems.
• Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines.