Patient Access Financial Specialist

About the role

The Patient Access Financial Specialist position is the Emergency Department's first point of contact for patient registration. This position interfaces with patients, care team members, guests, law enforcement personnel, paramedical personnel, and third-party payers to ensure accurate and timely registration of patients who enter the Emergency Department (ED).

Responsibilities

• Interviews patients in ED triage or at the bedside upon admission to obtain the information necessary to register the patient properly.
• Manages a high percentage of unexpected and challenging patient cares using problem solving, conflict management, and respectful interactions.
• Edits patients regarding payment options using guidelines and application procedures for programs such as Minnesota Medical Assistance, Minnesota Care, and MNsure.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Previous computer and software experience.

Preferred Qualifications

• Post-high school degree or certificate.
• Healthcare customer service experience.
• Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Benefits

• Medical and dental insurance (which begin on day one of employment).
• 401k with match.
• Disability insurance.
• Fertility benefits.
• Tuition reimbursement.
• Educational reimbursement toward continuing education.
• We are a qualified non-profit employer under the federal Public Service Loan Forgiveness program.
• Onsite employee fitness center.
• Onsite employee clinic.
• Center for Employee Resilience.
• Beyond the Yellow Ribbon Company.

Pay

• The full salary range for this position is $22.45 - $33.68 per hour, based on experience and internal equity, plus shift differentials.

Schedule

• Nights, 7pm-3am with rotating weekends.