Patient Experience Representative- Per diem (Weekday overnights)

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives—yours included.

About the role

As a per diem Patient Experience representative, you will provide per diem support to the inpatient Cardiac ICU unit. You will ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to support departmental and organizational initiatives and projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services and provide positive, effective customer service that supports departmental and hospital operations.

Responsibilities

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patient encounters
• Administrative recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
• Processing admissions and discharges
• Providing routine clerical support as needed

Requirements

• A high school level of education (bachelor’s degree preferred)
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Benefits

• Flexible schedules
• Affordable health, vision, and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes

Pay

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Schedule

• Weekdays: 10:00 p.m. – 6:30 a.m.
• Every other Friday, Saturday, and holiday night shift: 11:00 p.m. – 7:30 a.m.