Patient Access Representative I Per Diem, Nights (11pm-7:30am, Saturday & Sunday)

Patient Access Representative I

Expectations:

• Provide patients with a welcoming experience
• Facilitate patient’s access to care

Responsibilities

• Perform a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services
• Support roles and responsibilities throughout Patient Access including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration
• Understand insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility
• Provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages)

Requirements

• High school diploma or equivalent required
• Associate Degree/College Diploma in Hospital Administration or equivalent preferred
• Minimum 1 year Customer Service experience required
• Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred

Skills

• Typing 35 wpm required
• Must pass competency tests on a regular basis
• Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served
• Must have the ability to promote positive customer service while working in a highly demanding and complex environment
• Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers

Benefits

The estimated base rate for this position is $25.45 - $27.36. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc.

Pay

The estimated base rate for this position is $25.45 - $27.36.

Schedule

Primary Shift: Nights

Location

100 W California Blvd, Pasadena, CA 91105