Patient Experience Representative I- Vascular Anomalies Center

Position Summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.

Key Responsibilities

• Providing positive and effective customer service that supports unit operations

• Collaborating with referring providers and practices

• Obtaining required authorizations to compile patient and staff schedules

• Scheduling patients and supporting patients encounter

• Check In / Check Out:

  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling

• Administrative Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

• Providing routine clerical support as needed

Minimum Qualifications

• Education: A high school level of education, bachelor’s degree preferred

• Experience: Prior customer service or administrative experience preferred

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

• The ability to work with diverse internal and external constituencies

Schedule

8:30-5pm M-F. Hybrid/in person after training period (2-3 months).

Benefits

• $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years)

• The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

• Comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.