Patient Experience Representative - Front Desk

About the role

As a Patient Experience Representative – Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You’ll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

Responsibilities

• Greet patients upon their arrival to the office.
• Verify patient information and confirm insurance information and referral status/authorizations.
• Obtain and retain knowledge of insurance company participation and requirements.
• Register patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answer general questions for patients following established guidelines.
• Print route slip for appropriate resource to proper location.
• Schedule all in-office appointments per recalls on route slips.
• Maintain awareness of schedule and problem solve when needed.
• Collect payments from patients and correctly balance all collected monies against receipts.
• Answer questions regarding insurance billing and office financial policies.
• Generate and dispense tokens for the Patient Portal for every patient.
• Enter recalls in computer for future appointments.
• Assist patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Direct patients to appropriate locations—main waiting room, optical, restrooms, ASC, etc.
• Maintain the goal of providing the highest level of customer service to patients.
• Assist in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors.
• Demonstrate basic understanding of phone etiquette, differentiate inner-office or outer-office calls, and transfer calls successfully to the correct department.
• Take initiative when there is a task that needs to be completed; do not remain idle when there is work to be done.
• Ensure confidentiality of medical records and patient information.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.
• Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

Pay

Compensation for this role will be $18–$20 an hour based on experience/certification.

Schedule

Full-time position at our clinic location: 13772 Denver W Pkwy #100, Lakewood, CO 80401.

Benefits

• PTO accruals start at 3 weeks.
• Comprehensive medical and dental insurance.
• Company-paid optical allowance.
• Company-paid routine eye care.
• Short-term and long-term disability insurances.
• Educational allowance.
• Generous paid holiday program.
• 401(k) with company match.