Patient Experience Representative - Front Desk

About the role

As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel.

Responsibilities

• Greet patients upon their arrival to the office.
• Verify patient information and confirm insurance information and referral status/authorizations.
• Obtain and retain knowledge of insurance company participation and requirements.
• Register patients correctly and completely in the computer, ensuring consistency for patient listing and billing information.
• Answer general questions for patients following established guidelines.
• Print route slips for appropriate resources to proper locations.
• Schedule all in-office appointments per recalls on route slips.
• Maintain awareness of the schedule and problem-solve when needed.
• Collect payments from patients and correctly balance all collected monies against receipts.
• Answer questions regarding insurance billing and office financial policies.
• Generate and dispense tokens for the Patient Portal for every patient.
• Enter recalls in the computer for future appointments.
• Assist patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Direct patients to appropriate locations: main waiting room, optical, restrooms, ASC, etc.
• Maintain the goal of providing the highest level of customer service to patients.
• Assist in maintaining the work area and reception area, including making coffee, organizing magazines, and picking up trash on floors.
• Demonstrate a basic understanding of phone etiquette, differentiate between inner-office or outer-office calls, and transfer calls successfully to the correct department.
• Take initiative when there is a task that needs to be completed; do not remain idle when there is work to be done.
• Ensure confidentiality of medical records and patient information.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of a typical office work environment.
• Previous customer service experience preferred.

Works at the Eye Center of Northern Colorado Precision clinic located at 3151 Precision Dr. Fort Collins, CO 80528.

Pay

Compensation for this role will be $17 - $18 an hour based on experience.

Schedule

This is a full-time position.

Benefits

• PTO accruals start at 3 weeks.
• Comprehensive medical and dental insurance.
• Company-paid optical allowance.
• Company-paid routine eye care.
• Short-term and long-term disability insurances.
• Educational allowance.
• Generous paid holiday program.
• 401K with company match.

Growth Opportunities

At Panorama Eyecare, we care about our employees' ability to grow within the company. We have created career growth plans that allow employees to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for and welcome the opportunity to interview and coach employees on how to grow.