Patient Experience Representative - Family Medicine - Urbandale (Full-Time)

About the role

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading…

Responsibilities

Wondering what a day in the life of a Patient Experience Representative in Family Medicine at The Iowa Clinic might look like?

• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient
• Manages the flow of clinical scheduling, registration, patient materials and communicating delays or changes
• Strives to create The Iowa Clinic Experience with each interaction

Schedule

Arrive at work in the morning – no night shifts here! Leave in the evening – hooray for working standard clinic hours!

Qualifications

• High school diploma or equivalent required
• No medical office experience necessary – training provided
• Highly motivated to work in a healthcare setting

Skills

• Love exceeding people’s expectations
• Enjoy having fun where you work
• Finding meaningful connections is what you live for
• Know someone else who might be a great fit for this role? Share it with them!

Benefits

What’s In It For You

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the