Patient Experience Representative-e/o weekend: 11:00p to 7:30am

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives—yours included.

About the role

As a part-time Patient Experience Representative, you will provide administrative support to the Cardiac ICU unit. You will ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to support departmental and organizational initiatives and projects with a focus on continuous process improvement. The role involves performing various administrative functions requiring basic knowledge of programs and services while delivering positive and effective customer service that supports departmental and hospital operations.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.
• Process admissions and discharges.
• Provide routine clerical support as needed.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Schedule

Every other Saturday and Sunday, 11:00 PM to 7:30 AM, plus every other holiday.

Pay

The posted pay range reflects Boston Children’s reasonable and good-faith expectation for this role at the time of posting. The base pay offer depends on skills, experience, education, certifications, and other job-related factors.

Benefits

• Flexible schedules.
• Affordable health, vision, and dental insurance.
• Child care and student loan subsidies.
• Generous levels of time off.
• 403(b) Retirement Savings plan and Pension.
• Tuition and certain License and Certification Reimbursement.
• Cell phone plan discounts.
• Discounted rates on T-passes.