Patient Experience Representative (3:00pm-11:30pm)

About the role

You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service via phone that supports unit operations
• Collaborating with referring providers and practices via phone
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patient encounter
• Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Education

Minimum qualifications: a high school level of education; bachelor’s degree preferred.

Experience

Prior customer service or administrative experience preferred; ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations; ability to work with diverse internal and external constituencies.

Schedule

Full time: Monday–Friday, 3:00 pm–11:30 pm, plus every other weekend.

Benefits

• $2,000 sign‑on bonus for all full‑time PERs
• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain license and certification reimbursement
• Cell phone plan discounts
• Discounted rates on T‑passes