Patient Experience Rep / Surgery Scheduler

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

About the role

The successful Front Desk & Surgery Scheduler will contribute to the fulfillment of Panorama Eyecare’s mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Responsibilities

• Greets patients upon their arrival to the office.
• Verifies patient information and confirms insurance information and referral status/authorizations.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Prints route slip for appropriate resource to proper location.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.
• Collects payments from patients and correctly balances all collected monies against receipts.
• Answers questions regarding insurance billing and office financial policies.
• Generates and dispenses tokens for the Patient Portal for every patient.
• Enters recalls in computer for future appointments.
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc.
• Maintains the goal of providing the highest level of customer service to patients.
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors.
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
• Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Ensures confidentiality of medical records and patient information.
• Pre-certifications for all in office surgeries, outpatient surgeries for 5 surgeons.
• Scheduling outgoing referrals.
• Scheduling diagnostic imaging for our providers.
• Distribute faxes for all of Boulder Eye Surgeons- creating tasks to review patient records.
• Medical records distribution to 3rd party providers (Insurance companies, CIOX).
• Assisting Surgical Counselors by calling patients, scheduling surgery at the ASC and in our system, email out paperwork, set up any follow up appointments with co-managing physicians.
• Collection of upgraded lenses prior to surgery.
• Mail distribution.
• Contacting insurance companies prior to in office procedures to find out what the patient will owe for the procedure - and being able to get this information for the front desk to collect at the time of service.
• Travels between Arapahoe and Erie clinics as needed for coverage.
• Other duties as assigned.

Requirements

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.
• Ability to travel between two locations when needed.

Works at our clinic location at 6125 Skypond Dr. Suite 160, Loveland, CO 80538.

Pay

Compensation for this role will be $20 - $22 an hour based on experience.

Schedule

This is a Full-Time Position.

Benefits

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.