Patient Experience Rep-PRN

About the Role

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch—especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things: one employee, one team, and one community at a time. Piedmont is a place where your work truly matters and where you're supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth.

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members.
• Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.

Requirements

• High School Diploma or General Education Degree (GED) Required
• Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred
• Must have variable availability

Benefits

• Competitive benefits
• Wellness programs
• Opportunities for advancement

Business Unit: Piedmont Atlanta Hospital