Patient Experience Coordinator (Onsite) Front Office Scottsdale Clinic

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Prosano Health Solutions" repeated, "Why Join Our Team?" repeated, "You Will:" (responsibilities), "You Have:" (requirements/qualifications), "Required Clinic Protocols" (maybe part of requirements), "Our Commitment and Vision:" (EEO boilerplate, should be removed). Also "Working hours may include extended hours. This position requires 100% on-site work..." This is schedule info. Also maybe pay/benefits not present, so we should not include Pay/Benefits sections. We need headings:

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real specific content. We have content about the role: "About Prosano Health Solutions" repeated; but we should not repeat job title as heading. The page already shows it. So we can have a section "About the role" maybe summarizing description? The posting includes description about company and mission. That could be "About the role" or "About Prosano Health Solutions". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content matches. We have responsibilities list under "You Will:" with bullet-like sentences (some are run-on). We need to convert to

• . Also we have requirements/qualifications under "You Have:" and "Required Clinic Protocols". Also skills maybe. We also have schedule info: "Working hours may include extended hours. This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed". That's schedule. We should not include EEO boilerplate. We need to preserve all substantive information, not invent or summarize away detail. So we need to keep all details from the posting, but we can format them. We must remove duplicated lines: The "About Prosano Health Solutions" appears twice with similar content; we should keep only one copy (deduplicate). Also "Why Join Our Team?" appears twice; we can keep one. We need to avoid repeating job title as heading; we don't have job title in text. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, company description: "Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State." Second duplicate similar: "Blue Cross Blue Shield of Arizona launched Prosano Health Solutions to help achieve our mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State." These are essentially same; we can combine into one paragraph maybe but must preserve all substantive info; we can merge but not lose info. Since they are nearly identical, we can keep one version that includes all unique points. Let's see unique points: first mentions "in partnership with Blue Cross Blue Shield of Arizona". second mentions "Blue Cross Blue Shield of Arizona launched Prosano Health Solutions". Both convey partnership. First mentions "Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind." second: "As part of this initiative, we launched an Advanced Primary Care model focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind." same. First: "And, in every market we serve, we assure that a customized, high-value system of care is available for our members." second: "In every market we serve, our goal is to bring to the community a customized, high-value system of care that is available for our members." same. So we can keep one. Next "Why Join Our Team?" appears twice with similar content: first includes: "We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you! For more information, please reach out to our Talent Acquisition team." Second: "Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different, we look forward to talking to you! For more information, please reach out to our Talent Acquisition team." Again similar; we can keep one version that includes all unique points: first includes "We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level." second does not have that. So we keep that sentence plus rest. Now responsibilities: "You Will:" then a paragraph: "The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting." Then a list of duties: each sentence seems separate but not bullet. We need to convert each duty into
• . Let's split: - Lead patient check-in procedures with excellent customer service, greeting patients warmly, professionally and ensuring a positive first impression - Prepare patient visits by verifying coverage, confirming appointments, and sharing any necessary pre-visit instructions. - Maintain accurate and up-to-date patient records within the EMR system - Manage phone calls with diligence and excellent phone etiquette - Schedule appointments accurately, optimizing clinician schedules across all Prosano locations. - Work in partnership with Prosano care teams to provide seamless and integrated service to our patients - Support the care team by ensuring patient needs are clearly communicated prior to visit. - Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and handling sensitive information appropriately. - Perform tasks to maintain a clean and healthy work environment - Maintain front office and lobby in an organized and professional appearance at all times. Note there is also "Experience in a patient-facing or customer-facing position (medical office experience is a plus)" etc. That seems under requirements? Actually after the list, there is "Experience in a patient-facing or customer-facing position (medical office experience is a plus) Excellent patient or customer service and communication skills A patient first mindset and genuine desire to help others. Ability to stay organized and professional in a fast-paced environment Ability to adapt to changing priorities with attention to detail. A flexible and positive attitude Perform other duties as assigned Working hours may include extended hours. This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed" So after responsibilities list, there are qualifications/skills and schedule. Thus we need to separate. Now "You Have:" then list: "Proficient PC skills Experience with EMR systems for scheduling and documentation (Athena experience is a plus) High school diploma or GED A Basic Life Saving (BLS) Certification An active Arizona fingerprint clearance card" Then "Required Clinic Protocols This position will complete all necessary onboarding/orientation activities, as needed or directed including: Completion of N95 Mask Fit Testing within 30 days of hire Completion of all required vaccinations to work in clinic before clinic start date" Thus we have qualifications and maybe skills. We also have schedule info: "Working hours may include extended hours. This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed" Now we need to decide sections. We could have:

  About the role

  with company description and why join team? maybe combine. But instructions: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content for About the role (company description and mission). We have Responsibilities (the list). We have Requirements/Qualifications (education, certification, etc). We have Skills (PC skills, EMR, communication, etc). We have Schedule (working hours, on-site). We have maybe Benefits? Not present. Pay? Not present. We should not create sections with filler like "commensurate with experience". So we skip Benefits and Pay. We need to avoid duplication. Let's craft:

  About the role

  Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. In every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different, we look forward to talking to you! For more information, please reach out to our Talent Acquisition team.

  That combines description and why join. Now Responsibilities:

  Responsibilities

  • Lead patient check-in procedures with excellent customer service, greeting patients warmly, professionally and ensuring a positive first impression
  • Prepare patient visits by verifying coverage, confirming appointments, and sharing any necessary pre-visit instructions.
  • Maintain accurate and up-to-date patient records within the EMR system
  • Manage phone calls with diligence and excellent phone etiquette
  • Schedule appointments accurately, optimizing clinician schedules across all Prosano locations.
  • Work in partnership with Prosano care teams to provide seamless and integrated service to our patients
  • Support the care team by ensuring patient needs are clearly communicated prior to visit.
  • Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and handling sensitive information appropriately.
  • Perform tasks to maintain a clean and healthy work environment
  • Maintain front office and lobby in