Patient Experience Coordinator (Medical Receptionist)

About the role

Serve as the first point of contact at the front desk, providing a warm, professional welcome to all patients.
Answer incoming calls and patient messages while providing exceptional customer service and ensuring every patient feels valued and supported.
Schedule, reschedule, and coordinate patient appointments to maximize provider efficiency and patient convenience.
Verify insurance eligibility, benefits, and demographic information prior to appointments.
Obtain and manage insurance referrals and assist with prior authorization processes as needed.
Educate patients on insurance requirements, copayments, deductibles, coinsurance, and self-pay options.
Collect patient payments and maintain accurate financial records.
Maintain accurate patient registration and ensure all required documentation is complete.
Collaborate with clinical and administrative teams to deliver an exceptional patient experience.

Responsibilities

• Serve as the first point of contact at the front desk, providing a warm, professional welcome to all patients.
• Answer incoming calls and patient messages while providing exceptional customer service and ensuring every patient feels valued and supported.
• Schedule, reschedule, and coordinate patient appointments to maximize provider efficiency and patient convenience.
• Verify insurance eligibility, benefits, and demographic information prior to appointments.
• Obtain and manage insurance referrals and assist with prior authorization processes as needed.
• Educate patients on insurance requirements, copayments, deductibles, coinsurance, and self-pay options.
• Collect patient payments and maintain accurate financial records.
• Maintain accurate patient registration and ensure all required documentation is complete.
• Collaborate with clinical and administrative teams to deliver an exceptional patient experience.
• Proactively identify and resolve patient concerns while ensuring every interaction reflects Skin Dermatology’s commitment to exceptional service.
• Maintain the confidentiality of patient information and comply with HIPAA and all applicable privacy regulations.

Requirements

• Previous experience as a Medical Receptionist, Front Desk Coordinator, Patient Services Representative, Patient Access Representative, Medical Office Assistant, or in another high-end customer service environment is preferred.
• Experience working with insurance verification, referrals, or electronic medical records is a plus.
• Outstanding communication, organizational, and multitasking skills.
• Exceptional attention to detail and commitment to accuracy.
• Professional, polished demeanor with a genuine passion for delivering outstanding patient care.
• Able to work independently while thriving in a collaborative team environment.
• Able to prioritize tasks and adapt in a fast-paced, team-oriented environment.
• Strong computer skills and the ability to quickly learn new software systems.

Qualifications

• Previous experience as a Medical Receptionist, Front Desk Coordinator, Patient Services Representative, Patient Access Representative, Medical Office Assistant, or in another high-end customer service environment is preferred.
• Experience working with insurance verification, referrals, or electronic medical records is a plus.
• Outstanding communication, organizational, and multitasking skills.
• Exceptional attention to detail and commitment to accuracy.
• Professional, polished demeanor with a genuine passion for delivering outstanding patient care.
• Able to work independently while thriving in a collaborative team environment.
• Able to prioritize tasks and adapt in a fast-paced, team-oriented environment.
• Strong computer skills and the ability to quickly learn new software systems.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to handle confidential information.
• Proficiency in Microsoft Office Suite.

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan with up to a 4% Employer Match.
• Competitive Paid Time Off (PTO).
• Seven Paid Holidays.
• Professional Development Assistance.
• Uniforms Provided.
• Team Member and Family Discounts.
• Employee Recognition Program.

Pay

Competitive compensation.

Schedule

Predictable weekday schedule—no evenings, weekends, or major holidays—with an outstanding work-life balance.