Patient Experience Coordinator

The Opportunity

The Opportunity: Redefining the Patient Journey

Key Responsibilities

• VIP Concierge Management: Act as the face of the practice, greeting families with high-level professionalism and warmth.
• Strategic Patient Flow: Orchestrate the "front-to-back" transition, ensuring clinical staff are optimized and patient wait times are non-existent.
• Data Integrity & Management: Curate and maintain precise digital patient records and eligibility verification with a "zero-error" mentality.
• Brand Ambassadorship: Engage with the public and pediatric patients to create a stress-free, premium environment.
• Communication Hub: Manage multi-channel communications (phone, email, and digital portals) with the poise of a corporate executive.

Candidate Profile

• Education: A Bachelor’s Degree in Communications, Psychology, Sociology, or a related field (Highly Preferred).
• Experience: 2+ years in a high-touch environment (e.g., Luxury Hotels, Private Medical Practices, VIP Concierge, or High-End Retail).
• Bilingual Proficiency: Professional fluency in English and Spanish is a significant advantage in serving our diverse community.
• Soft Skills: Exceptional emotional intelligence, the ability to "read a room," and a genuine love for working in a pediatric-focused environment.
• Technical Savvy: Quick to learn dental software and digital communication tools.

Why Join Sugarbug?

• Compensation: $31,000 – $54,000 annually (commensurate with education and specialized experience).
• Location: Located in the heart of Oxnard, CA—a short drive from the ocean.
• Culture: Join an established, growing practice that values professional development and internal promotion.
• Impact: Be the reason a child feels safe and a parent feels heard.