Patient Experience Coordinator

About the role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Aid with additional projects and administrative duties as assigned.

Requirements

• Education: High school diploma or equivalent required.
• Experience: 1-2 years of experience in one or more of the following areas: medical front desk, healthcare administrative assistance, or a related healthcare setting.
• Skills: Strong communication, organizational, and multitasking skills. Proficiency with electronic medical records (EMR) and basic computer skills. Bilingual in Spanish is a plus.

Compensation & Benefits

Hourly Rate: $19.00 - $21.00 per hour (final offers based on experience, skills, and qualifications).

• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Benefits

Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity & Inclusivity

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer