Patient Experience Coordinator

About the role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care. We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility - Arizona located in Scottsdale or Chandler, AZ, with required travel to other clinics as needed. This is a full-time, onsite position.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Requirements

• High school diploma (required); Bachelor's degree (preferred).
• 1–2 years of experience in a customer service, front desk, or administrative assistant role.
• Healthcare experience is preferred.

Skills

• Bilingual in Spanish is preferred.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Strong communication, organizational, and multitasking abilities.
• Flexibility: Must be able to travel to and support our Chandler or Glendale locations, as needed.

Pay

Hourly Rate: $19.00 - $21.00 per hour (final offers based on experience, skills, and qualifications).

Benefits

• Comprehensive healthcare, dental, life, and vision insurance.
• Generous paid time off (PTO).
• Paid holidays.
• Retirement savings program.

Schedule

Monday – Friday, 7:30am – 4:00pm, with a rotating Sunday every three weeks and occasional holiday coverage.