Patient Experience Coordinator
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.
This is a full-time, onsite role working Monday - Friday from 7:30 AM - 4:00 PM at our Mount Pleasant, SC location.
Responsibilities
- Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
- Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
- Maintain accurate patient records, process billing information, and collect copays.
- Ensure the reception area is clean, organized, and welcoming for all visitors.
- Assist with additional projects and administrative duties as assigned.
Requirements
- High school diploma or equivalent required.
- 1-2 years of experience in one or more of the following areas: medical front desk, healthcare administrative assistance, or a related healthcare setting.
Skills
- Strong communication, organizational, and multitasking skills.
- Proficiency with electronic medical records (EMR) and basic computer skills.
- Bilingual in Spanish is a plus.
Benefits
- Comprehensive healthcare, dental, life, and vision insurance.
- Generous paid time off (PTO) and paid holidays.
- Retirement savings program.
Final offers for hourly rate are based on experience, skills, and qualifications. Further details regarding salary and benefits will be provided during the interview process.