Patient Experience Coordinator

About Fertility Specialists of Texas

Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We’re proud of our clinical excellence and equally proud of the environment we’ve built for the people who deliver that care every day.

The Role

The Patient Experience Coordinator is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time, 40-hour-per-week position based at our Rockwall, TX location. We’re looking for someone who brings professionalism to patient-facing work and understands that in this setting, warmth and composure aren’t just nice to have - they’re part of the care.

Schedule

This is a full-time position at 40 hours per week, working daytime hours Monday through Friday. If you’ve been on nights, rotating 12-hour shifts, or on an inconsistent schedule and you’re ready for a schedule that actually works for your life, this is worth a serious look. Days. Weekdays. One weekend shift per month. That’s it. The role is based primarily at our Rockwall, TX location with occasional training at a nearby FST facility.

What You’ll Do

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Cover other Patient Services Representative roles during absences as needed

What We’re Looking For

• This role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives. We need someone who can stay calm, composed, and genuinely warm under that weight.
• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued for this position
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they’re stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training

Qualifications

• A high school diploma required; an associate or bachelor’s degree preferred

Benefits

We offer competitive compensation, comprehensive benefits, and a culture that takes both clinical excellence and human connection seriously.

Pay

Competitive compensation is offered for this role.

Schedule

The role is based primarily at our Rockwall, TX location with occasional training at a nearby FST facility. The schedule is 40 hours per week, working daytime hours Monday through Friday. One weekend shift per month is required.