Patient Experience Coordinator

About the role

Provide empathetic support to patients undergoing treatment, serve as the primary contact, and collaborate with healthcare providers and staff.

Responsibilities

• Assist in scheduling appointments, managing patient communications, and organizing medical records.
• Coordinate travel and authorization processes, ensure smooth appointment flow, and maintain daily schedules.
• Support environmental tasks, follow up with patients, and organize faxes and local patient housing.
• Work closely with a collaborative care team to deliver exceptional patient care.

Requirements

• High School Diploma or equivalent; medical office experience preferred.
• Strong organizational, verbal, and written communication skills.
• Proficient in Microsoft Office Suite and administrative tasks.
• Reliable, trustworthy, and capable of maintaining confidential records.
• Physical ability to lift up to 25 pounds and sit/stand for extended periods.

Skills

• Positive attitude
• Self-motivated
• Adaptable
• Detail-oriented
• Collaborative approach to patient care and team support