Patient Experience Assistant

About the role

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Experience Assistant on our Patient Experience team at Garnet Health Medical Center-Middletown.

Responsibilities

• The Patient Experience Assistant will serve as one of the primary individuals to Garnet Health Medical Center’s comprehensive program, which includes the response and resolution of patient complaints and the resolution of grievance according to Center for Medicare & Medicaid Services (CMS) guidelines.
• The Patient Experience Assistant will work under the direction of the Manager, Patient Experience and Advocacy, in collaboration with leaders, and staff to assure excellence in patient care and satisfaction.
• The Patient Experience Assistant will assist in coordinating the Language Assistance Program (LAP) in accordance with Department of Health (DOH) and DNV regulations.
• The Patient Experience Assistant will proactively round on patients, manage up the care team and address and resolve any concerns in real time.

Qualifications

• Minimum Education: Associates degree or enrolled in Associate degree program.
• Minimum Experience: Customer service experience of at least two years.
• Physical Requirements: Travel to multiple facilities as required.
• Working Conditions: Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility. No routine exposure to hazards.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations.
• May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.
• Workplace type: On-site.

Benefits

• Tuition reimbursement programs for continued education.
• Comprehensive health, dental and retirement benefits designed to fit individual and family needs.
• Inclusive and diverse team culture that encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.
• Resources to help you excel in your career.

Pay

The compensation range for the role is $17.57- $21.96 USD per hour.

Schedule

May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.