Patient Experience Ambassador - Kenner

About the role

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

Responsibilities

• Enhances the patient care experience in a high-volume healthcare setting by engaging with patients to protect privacy and deliver clear, respectful communication.
• Counsels patients on privacy and communication issues.
• Conducts proactive supplementary patient rounds in high-volume areas to enhance patient care and experience.
• Collaborates with leaders to provide feedback on trends related to existing systems and procedures, thus facilitating continuous process improvement.
• Promotes a culture of compassionate, patient-centered service.
• Serves as a non-clinical patient liaison for real-time escalations to leadership and Physician teams to increase patient and family awareness, ensuring their concerns are heard and addressed effectively.
• Supports organizational goals and maintaining a patient-centered approach.

Requirements

• High School Diploma.
• Associate's degree in healthcare, business administration, or related field preferred.
• 2 years of related healthcare or customer service experience.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills to present information clearly and professionally.
• Build strong relationships across all organizational levels and effectively communicate complex concepts with clarity and influence.
• Strong interpersonal, conflict resolution skills, and analytical skills.
• Strong problem-solving skills and the ability to work independently; effectively organize and manage workload to ensure reliable follow-through and timely completion of deliverables.
• Maintains strict confidentiality of patient contact details, medical information, and other sensitive matters while consistently demonstrating a patient-centered approach to care.
• Travels as needed to facilities across the health system.

Skills

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills to present information clearly and professionally.
• Build strong relationships across all organizational levels and effectively communicate complex concepts with clarity and influence.
• Strong interpersonal, conflict resolution skills, and analytical skills.
• Strong problem-solving skills and the ability to work independently; effectively organize and manage workload to ensure reliable follow-through and timely completion of deliverables.
• Maintains strict confidentiality of patient contact details, medical information, and other sensitive matters while consistently demonstrating a patient-centered approach to care.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Equal Opportunity Employer

Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Remote Work Eligibility

Individuals who reside in and will work from the following areas are not eligible for remote work positions: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.