Patient Escort - 90% Days - Downtown Campus

About the role

A career with University of Iowa Health Care is more than a job. Here, you’re part of something greater, something bigger. Our downtown campus is a 194-bed hospital (located at 500 E Market Street, Iowa City) providing a community-based model of care while directly connected to the expertise, technology, collaboration, and support of our entire health system. Join the team at our downtown campus. You’ll find meaning and purpose knowing that your work helps make all of Iowa better.

Responsibilities

• Welcome and acknowledge all guests according to appropriate standards.
• Provides inter-clinic and intra-hospital patient transport.
• Delivers and retrieves patient care assets and medical equipment within given time constraints (i.e. STAT calls).
• Maintains medical equipment using Mobile View software to ensure par levels are maintained in key areas.
• Cleans and makes minor adjustments to medical equipment.
• Anticipates and addresses guests’ service needs; demonstrates superior customer service skills by identifying, fulfilling and exceeding the needs of guests.
• Recognizes and fulfills service recovery opportunities.
• Demonstrates excellent interpersonal communication skills; demonstrates enthusiasm and is self-motivated.
• May assist with the transfer and lifting of patients using lifting equipment.
• Displays sympathetic and compassionate personality with overall positive attitude.
• Exhibits commitment to learning and sharing information about services and general knowledge of clinic/unit locations.
• Complies with patient confidentiality policies.
• Adaptable to changes in scheduled hours.
• Maintains a neat, clean and professional appearance at all times.
• Functions well within a team and independently.
• Promotes an environment of teamwork and achievement of common goals, and embraces his/her role as care partner in the successful delivery of customer service.

Requirements

• Ability to read, write and follow instructions.

Qualifications

• Strong customer service skills and willingness to serve the public.
• Ability to use two-way radio, pager and other communication devices.
• Ability to perform with accuracy and efficiency during periods of pressure and stress.
• Excellent verbal communication skills are required to effectively interact with patients, families, physicians, nursing staff, and other UI Health Care team members.
• Ability to recognize problems and exercise judgment required to accurately triage inquiries and follow-up on progress; ability to judge when to contact a supervisor if necessary.
• Ability to perform basic computer skills and the ability to learn and maintain working knowledge of patient information systems.
• Ability to identify patients and visitors who are in need of guest services.
• Ability to establish and maintain friendly and cooperative relations with employees, patients, and visitors.
• Ability to function with understanding, empathy and professionalism when interacting with patients, family members and visitors who may be undergoing physical and emotional stress.
• Ability to work independently and interdependently.
• Knowledge of standard cleaning techniques and characteristics of surfaces to be cleaned, and equipment and supplies required.
• Ability to move medical equipment using arm muscles to push and lift; and operate equipment safely.
• Knowledge of emergency evacuation procedures.
• Ability to perform a full range of body motion including: lifting and/or bearing the weight of 100 pounds or more while pulling, lifting, pushing medical equipment and transferring patients to and from various apparatuses; regularly pushing moderate to heavy weight of 100 pounds or more and occasionally in excess of 250 pounds; standing and walking for extended periods of time.
• Ability to walk long distances and perform duties outdoors while possibly subjected to inclement weather.

Skills

• Strong customer service skills.
• Ability to use communication devices.
• Accuracy and efficiency under pressure.
• Excellent verbal communication skills.
• Problem recognition and judgment.
• Basic computer skills.
• Identification of guests needing services.
• Establishing and maintaining cooperative relations.
• Professionalism and empathy.
• Independent and interdependent work ethic.
• Standard cleaning techniques.
• Equipment operation safety.
• Emergency evacuation procedures.
• Full range of body motion.

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Pay

https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix

Schedule

Days (0630-1900) Wednesday, Friday; includes every other weekend

Location

Downtown Campus, Iowa City, IA

Pay Differentials

Shift differentials for evening and night.

Benefits Highlights

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

Contact Information

Organization: Healthcare
Contact Name: Penni Berger
Contact Email: penelope-berger@uiowa.edu