DirectJobHub
Jobs · Healthcare

Patient Enrollment Specialist, Tennessee (REMOTE)

PharmD Live · Tennessee, United States · 6 mo ago
HealthcareContract

Patient Enrollment Specialist

Tennessee (Remote)

Hours: Flexible – part-time and full-time availability

About PharmD Live

PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.

Role Summary

The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume. This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.

Key Responsibilities

  • Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs

  • Clearly explain program benefits, eligibility, consent, and expectations

  • Successfully enroll patients during live interactions while addressing objections and questions

  • Schedule patient appointments with clinical pharmacists and care teams

  • Ensure smooth handoffs between enrollment and clinical operations

  • Respond promptly to patient inquiries via phone, voicemail, and email

  • Communicate with provider offices and insurance representatives as needed to support enrollment

  • Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards

  • Ensure consent, eligibility, and enrollment data are complete and audit-ready

  • Collaborate cross-functionally with clinical, operations, and quality teams

  • Maintain meeting or exceeding enrollment, call volume, and quality benchmarks

  • Participate in training, coaching, and continuous improvement initiatives

Required Qualifications

  • Minimum of 3 years of customer service experience in a healthcare or patient-facing environment

  • At least 2 years of medical billing experience, with working knowledge of healthcare workflows

  • 3 or more years of experience in a physician office or medical clinic setting

  • 3+ years of medical clinic experience with demonstrated performance and reliability

  • Prior sales or enrollment experience in healthcare or related industries (preferred)

  • Must have a Medical Assistant License

Core Competencies

  • Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff

  • Excellent organizational skills with a high level of accuracy and attention to detail

  • Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment

  • Self-motivated with the ability to manage priorities independently

Similar jobs